Shipping policy
Last updated: 16 August 2026
At Flossing, we believe good oral care should feel simple and reliable. That starts before your first session: with a clear, calm delivery experience, from the moment you place your order to the moment it arrives.
1. Where we ship
We currently ship to the Netherlands and Belgium.
Would you like to order from another country? Email us at info.flossing@gmail.com and we'll let you know what's possible.
2. Processing your order
You'll receive an order confirmation by email as soon as your payment is complete.
Orders placed before 23:59 are prepared and handed to our carrier the following morning. Orders placed on a Sunday or public holiday are processed on the next delivery day.
3. Delivery times
| Country | Estimated delivery |
|---|---|
| Netherlands | Order before 23:59, delivered the next day |
| Belgium | Order before 23:59, delivered within 1–2 business days |
In the Netherlands we deliver Monday to Saturday. So an order placed on Friday evening arrives on Saturday. We don't deliver on Sundays: orders placed on a Saturday, Sunday or public holiday arrive on the next delivery day.
In Belgium we deliver on business days only.
4. Shipping costs
Shipping costs are calculated at checkout and shown clearly before you pay.
Free shipping promotions are applied automatically when your order qualifies.
5. Tracking your order
As soon as your order leaves our warehouse, you'll receive a shipping confirmation email with a tracking link, so you can follow your delivery in real time.
It can take a few hours before the first tracking update appears. That's normal and doesn't mean anything is wrong.
6. If your delivery takes longer
We aim to deliver within the estimated windows above, and most orders arrive on time. During busy periods, public holidays, carrier disruptions or unusual weather, delivery can occasionally take longer.
Please contact us if:
- your tracking hasn't updated for 3 business days, or
- your order hasn't arrived within 5 business days of the estimated delivery date.
We'll follow up with the carrier and keep you posted.
Does your tracking say your parcel was delivered, but you haven't received it? Let us know. We'll open an investigation with the carrier and make sure it's sorted out for you.
7. Delivery attempts and pick-up points
If nobody is home, our carrier may deliver your parcel to a neighbour or leave it at a nearby pick-up point. You'll find the details in your track & trace link.
Parcels are usually held at a pick-up point for about a week. If a parcel isn't collected in time, it's returned to us. We'll contact you to arrange a new delivery; additional shipping costs may apply.
8. Address details
Please check your address carefully before completing your order. We can't guarantee delivery for orders with incomplete or incorrect address details entered at checkout.
Noticed a mistake? Email us as soon as possible. If your order hasn't been dispatched yet, we'll gladly correct it for you.
9. Damaged parcels or missing items
If your parcel arrives damaged, or something is missing from your order, contact us as soon as possible, ideally within 14 days of delivery. Include your order number and a photo, and we'll arrange a replacement or refund. Your statutory rights as a consumer always remain unaffected.
10. Changing or cancelling your order
Contact us as soon as possible after ordering. If your parcel hasn't left our warehouse yet, we can usually still adjust or cancel it.
Has your order already been dispatched? You can return it under our return policy, within 14 days of receipt.
11. Contact
Questions about shipping or your order? We're happy to help.
info.flossing@gmail.com
We usually reply within a few hours, and always within one business day.